Refund and Return Policy

Thank you for shopping at Morris Fine Food. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.

Applicability of the Return Policy:

This return policy is applicable for customers purchasing the products (it applies to all the products) from Morris Fine Food.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Otherwise, the item may not be eligible for return.

To initiate a return for an exchange or refund, please email us at marketing@morrisfinefood.com.au stating your reason for return and attach images/video of the product, provide your order number.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns will need to be sent to the following address: 105A Gouger St, Adelaide, SA 5000.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. In this case, you did not have to pay a return shipping fee. We pay for postage of the product back to us.

Order Cancellations

Order Cancellation Before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a full refund. Contact us at If more than 7 business days have passed since we’ve approved your return, please contact us at marketing@morrisfinefood.com.au to have your order canceled immediately. Please provide the order details, including the order number, receiver’s name, and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 5 to 7 business days.

Order Cancellation after Shipment:

If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a full refund minus a shipping fee. All orders must be rejected at delivery. After receiving your returned item, the full refund minus the shipping fee will be credited back to your original payment within 5 to 7 business days.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Refund to the original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at marketing@morrisfinefood.com.au.

Contact Information

Phone Number: +61 402 550 180

Email: marketing@morrisfinefood.com.au

Business Address: 105A Gouger St, Adelaide, SA 5000