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Refund and Return Policy

  1. Your satisfaction is our highest priority, so if you are unhappy with any aspect of our service, our products or your order please make contact with us so that we can resolve your issues. Simply drop us a line at info@morrisfinefood.com explaining your concerns within 28 Days after placing your order. If the item is to be returned, it can be sent to: 2/9 McGowan St Pooraka SA 5095. Please make contact prior to organising return shipping as we may simply ask for photographic evidence of the product fault, defect or damage.
  2. Due to Health & Safety regulations, we are unable to offer returns or exchange on food which were ordered erroneously or change of mind or taste dissatisfaction. If any stock delivered to you is faulty or arrives in an unusable condition, please contact us immediately.
  3. If your order was damaged in transit, please notify us within 48 hours of receipt. We can organise a refund or replacement when deemed appropriate. Give us the opportunity to discuss your concerns and resolve them. We only replace items that are deemed defective or damaged. Depending on where you live, the time it takes for your replacement item to reach you will vary.
  4. We only replace items if they are defective or damaged. If you need to exchange an item for the same, send us an email at
    info @morrisfinefood.com and send your defective or damaged item to:
    2/9 McGowan StPooraka SA 5095
    You will be responsible for paying for your own shipping costs for returning your item. Reimbursement of shipping costs are negotiated on a case-by-case basis prior to the item being returned to 2/9 McGowan St Pooraka SA 5095.
  5. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
  6. Orders can be cancelled with a full refund (excluding platform or credit card processing fees) if they have not yet been processed. We do pride ourselves on speedy dispatch of orders so if you should make a mistake when ordering, please contact us immediately (within 12 hours) on —mobile no. 0402550180 (From 9:00am-5pm during business days), and if your order has not yet been dispatched, we will try to accommodate your request.Once the order is dispatched we cannot amend the order itself or the shipping details. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you still wish to cancel an order after 12 hours from placing the order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by MorrisFineFood.com due to the cancellation of your order.
  7. Morris Fine Food will not issue credits or refunds for any difference in price on items purchased before the start of any sale.
  8. Speedy processing and dispatch of orders is a high priority for us. Orders are dispatched most weekdays with same-day or next-business- day dispatch on orders placed through our website. However, on occasions, we reserve the right to dispatch at 48-hour intervals.
  9. Morris fine food will endeavour to ensure that all goods ordered by you are supplied to you. However, please be aware that our inventory can fluctuate due to sales demand, so an item indicated as “stocked” when you place your order may, in fact, be out of stock. Unfortunately, we cannot split orders, so in this event, we will make every effort to contact you by email or phone immediately to notify you of the lead time for your order to be filled and dispatched
  10. Refunds may take up to 5 business days to be processed upon the return of your order.