FAQ

Orders

Order Status

Orders are processed pending availability and credit verification. Orders placed on Friday after 2 PM (Adelaide Standard Time) will begin processing on the following Monday. Morris Fine Food will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Saturdays, Sundays or Holidays.

Refunds are issued for missed guaranteed shipments and will be processed by Morris Fine Food within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account. For more info about refund, please check our Refund & Return Policy.

Can I amend my order?

At Morris Fine Food we try and accommodate all our customers as much as possible, but unfortunately we are unable to amend an order once the payment has been submitted.

What if I have received an incorrect or damanged item?

At Morris Fine Food we take pride in fulfilling out our customers individual orders and aim to be flawless throughout this process. However on the odd occasion that you have received an incorrect or damaged item, please contact us as soon as possible with your order number as we would like to fix the issue immediately.

Returns

Can I return my items?

Our items may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to have the goods replaced if the goods fail to be of acceptable quality, or you may be entitled, at our discretion, to a refund. If you think that the goods you have received are unsatisfactory, please let us know straight away by contacting us.

Please include as many details as possible about the order and the problem with the items in the attached table and send it back with the returned items.

  • You can return any item you have purchased from us, within 30 days of receipt date. Ensuring that the state of the goods is in the same condition that it left our warehouse and is unopened or damaged in any way for hygiene and health purposes.
  • If the goods are accepted by our head office we will refund that price you paid when you made the purchased the item this does not include sale or discounted items.
  • We will try to accept all returns based on our policy. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • All goods will be inspected on return.
  • The items are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake, or lost in the mail.
  • Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
  • If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose; otherwise the consumer is not required to bear the shipping fee for this reason.

Please deliver your returned items to:

Unit 10, 18 Beafield Road, Para Hills West, SA 5096.

Have you received my returned items?

If goods have been returned and have successfully passed our inspections, we will process your return within 1 working day of it being received. We will send you an conformation email to notify you that this has been processed.

In the unlikely event that you haven’t received an email within 10 working days of returning your items, please contact us and we will get back to you as soon as possible.

Payments

How do I use the discount / promo code?

Your discount/ promo code, has to be entered in the box which states ‘Coupon code’ within the ‘My Cart’ section.

Once you have entered the code, click ‘Apply coupon’ button

You must enter the discount/ promo code before you check out as it cannot be applied later.
There are some rules around discounts/promos:

  • Only 1 discount/promo code can be used per order.
  • Discount / promo codes cannot be used for gift vouchers.

As our discounts/ promo codes vary so do the terms and conditions of each, so make sure you check when you receive any discount/ promo code.

Price of items

Morris Fine Food is an Australian business operating in Adelaide, South Australia. Transactions listed are priced with tax and processed in Australian Dollars (AUD). Acceptable abbreviations are AUD$, AU$ and A$.

Prices of goods are subject to change depending on the market and external factors.

Delivery

Is my order on its way?

Once you have selected your shipping options we will send you a tracking link email via our courier services letting you know that the delivery is safely on its way.

Please allow at least 3 working days from when you place your order for the goods to arrive.

What if my order is late?

If your order hasn’t arrived within 10 – 14 working days:

  • Check we have the correct delivery address for your order and your contact details are up to date
  • Check to see if you have an email or attempted delivery cars from one or our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
  • Check with your neighbours to see if they have accepted the parcel for you.
  • Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still cannot find your parcel, get in touch with us and quote your order number.

Gluten Free

Are your products gluten free?

No – While many of our products ARE indeed gluten free, we are NOT officially certified as gluten free. 

Furthermore as we pack all our goods by hand using the same equipment, there is a chance for cross-contamination with the utensils.